Terms of use

Suas Memórias is a shared album service provided by JOSEPH VALENTE OLIVEIRA DE PAULA, an individual. Contact oi@josepholiveira.dev for support, questions, cancellations and personal data requests.

These terms apply to creating, purchasing and using albums. Before purchasing, you can review the plan, total price, celebration date and access conditions. Acceptance is recorded with the terms version and the time of confirmation.

The email provided at checkout supports purchase continuity, access confirmation and necessary transactional communications. Unfinished checkout records remain while needed for the purposes in the privacy policy, with administrative review and manual deletion. Providing an email or accepting these terms does not authorize marketing messages. Optional browsing statistics have a separate choice and are not a condition of purchase or service use.

The service brings together photos and videos from birthdays, weddings, graduations, dinners and other celebrations. The host customizes an album and shares its link or QR code. Guests enter their name and upload through their browser without an account.

You may purchase as many albums as you wish under the same account, including for other people’s events. Event organizers, photographers and other professionals are authorized to purchase and manage albums for clients and include them in their services without additional commercial permission, provided they comply with these terms. Each album has its own purchase, plan and deadline. The account holder manages the albums and agrees with clients how to share invitations and deliver memories. This permission does not authorize sharing account credentials, evading limits or using the service for purposes prohibited by these terms.

Each purchase covers one album, with no subscription or automatic renewal. Essential costs R$39.90 and includes 200 MB for optimized photos. Complete costs R$379.00 and includes 40 GB for photos, videos up to 15 seconds and optional originals. The total price and applicable discounts appear at checkout before payment. Storage includes all saved files: thumbnails, optimized versions and originals when enabled. There is no file count cap per album. Photo count estimates are illustrative and depend on file sizes. Capacities and rights from previous purchases are preserved. Before the upload window closes, the owner of an active Essential album may upgrade to Complete by paying the difference shown at checkout. We deduct the amount actually paid for Essential, up to R$39.90, without combining coupons or referral credits for this upgrade. The album stays on Essential until payment is confirmed. Its link, existing files and deadlines stay unchanged. Original retention applies to future uploads and cannot recover originals from previously optimized photos.

Photos and videos are prepared on the device to reduce file size. Both plans store an optimized viewing and download version and a thumbnail. Viewing photos prioritize the received resolution, with limits of 16 megapixels, 8192 pixels on the longest side and 15 MB per file. Larger images are resized to respect these limits and device memory. In the browser camera, available resolution depends on the device and browser. Front-camera photos preserve the mirroring shown in the preview. Compression can reduce detail and does not replace the camera file. Files on the device stay untouched. With Complete, the host can enable additional storage of uploaded originals for separate downloads. This choice applies to future uploads. We preserve the received file, including HEIC/HEIF photos when uploaded in that format; if the device converts a file before uploading, we keep the received version. The service does not provide an image editor. When a video is trimmed in the app, the retained file is the selected clip. Redundant legacy originals without retention enabled enter removal; a legacy file that is the only available copy remains until the album deadline to avoid losing the memory.

Uploads open at midnight 3 days before the celebration date and close at the end of the 7th day afterward. The album and downloads remain available until the end of the corresponding day 3 calendar months after the celebration. If that day does not exist in the destination month, the deadline is its last day. All times follow Brasília time. The celebration date is fixed after activation. The host can also pause uploads during the available window.

After the deadline, access ends and files enter permanent deletion, including originals, optimized versions and thumbnails. Physical removal takes place during cleanup runs and may require retries after failures. Download your memories before the deadline; the service does not provide permanent storage or recovery of deleted files.

Albums are for the stated celebration, rather than ongoing personal storage. Account and purchase records follow the purposes and retention described in the privacy policy.

The payment methods available in the app are Pix and credit card. ValidaPay processes payments. The recipient of the funds and service provider is JOSEPH VALENTE OLIVEIRA DE PAULA. In particular, Pix payments are intended for JOSEPH VALENTE OLIVEIRA DE PAULA and processed through ValidaPay.

Your bank or card statement may also identify the payment intermediary. Check the amount and displayed details before authorizing payment. Card details go directly to the provider for tokenization; the app does not store the complete card number or security code. Your bank may require additional verification.

An album unlocks after the provider confirms payment or an access key or discount code covers the full amount. Generating a Pix is not payment confirmation. A pending Pix can be canceled at checkout to select another plan if the provider confirms it remains unpaid.

Purchases arranged outside the app can be unlocked with a key bound to the album and account, as agreed with the provider. For questions about payment or recipient identification, contact oi@josepholiveira.dev before paying.

Cancellation and refund requests follow Brazil’s Consumer Protection Code. For contracts concluded outside a commercial establishment, the right of withdrawal can be exercised within 7 days from signing the contract or receiving the service, as applicable, under article 49.

Send your request to oi@josepholiveira.dev with the purchase email and order reference, if available. Do not send passwords, access codes or complete card details. We will acknowledge the request and explain the procedure. Where the statutory right of withdrawal applies, amounts paid will be returned in full, immediately and with monetary adjustment as required by law.

Using the album does not waive consumer rights. Statutory guarantees and remedies for service failures remain available after the withdrawal period. Payment-method refund processing will be explained without overriding statutory deadlines or duties. The album may be deactivated after cancellation.

Rights to photos and videos remain with their respective owners. Uploading authorizes only the processing needed to provide the service: storage, preparation of versions and thumbnails, and delivery to people with album access. This does not authorize advertising, selling content or AI training.

Upload only content you are authorized to share, respecting image rights, privacy and copyright. Content involving children and adolescents requires special care for their best interests and legally required authorizations.

Do not use the service to infringe copyright, image rights, privacy, data protection or other rights. Harassment, discrimination, threats, surveillance, improper identification of people and disclosure of personal information without a lawful basis are also prohibited.

Do not upload pornography, sexually explicit content, child sexual exploitation or abuse material, non-consensual intimate images, content encouraging violence, suicide or self-harm, or material intended to commit or promote crimes. Do not use an album to expose people to humiliation, danger or exploitation.

Do not distribute malware, exploit vulnerabilities, access data or accounts without permission, conduct security tests without prior written authorization, automate abusive uploads or evade storage, request, duration or file-format limits. The service cannot be used for ongoing personal storage.

Mass uploads unrelated to the celebration, including random, duplicate or artificial intelligence-generated images, are abusive when intended to artificially consume storage, simulate participation or harm infrastructure. This applies even when files do not infringe copyright. We may investigate fraud where there are indications of deliberate deception about the purpose or origin of uploads. Assessment considers context, the connection to the event and behavior: artificial intelligence use alone does not establish fraud, and legitimate use of purchased storage is not abuse.

Impersonation, payment fraud, unauthorized use of someone else’s payment method and selling or transferring accounts or login credentials are prohibited. Purchasing and managing albums for clients, including as part of professional services, is permitted under section 2. Uploaders must be authorized to share their files and are responsible for their own conduct under applicable law.

Hosts must share invitations carefully, explain these rules to guests and cooperate when notified of a possible violation. A guest upload alone does not establish the account holder’s responsibility. We assess context and available information without automatically attributing every guest’s conduct to the host.

Anyone with the album link or QR code can see guest names and access and download memories during the access window. Invitations can be forwarded. Share them only with the people you want to invite. The app cannot retrieve copies downloaded by others.

You can invite up to 5 people by email to help organize an album. Each person accepts using their own account and can view, download and remove memories and open the slideshow. The plan, date, album deletion and team invitations remain under the album creator’s control. Invitations last 7 days and the owner can remove access.

Files stay in private storage and use temporary access links. We apply access controls and security measures, but no system is risk-free. Protect your account, email and confirmation codes. The privacy policy explains how personal data is handled.

You can request deletion in “My account” by confirming a code sent to your email. Account and album access ends, including for guests. Profile and album data is removed or replaced with minimal records, and all photos, videos and thumbnails enter permanent deletion from private storage. Infrastructure failures require retries; physical removal is not promised to be instantaneous. This cannot be undone.

We keep anonymous global totals of uploaded photos and videos for service statistics and marketing. These totals contain no account, album, guest or file identifiers, cannot provide access to memories and never decrease when an account or file is deleted.

Necessary purchase, payment, provider reference and terms acceptance records may remain under restricted access for legal obligations and the exercise of rights. These records are not used as personal advertising data. Account deletion does not automatically request a refund or override statutory consumer rights. Download your memories first. Copies downloaded by others and legally retained provider records follow their respective conditions.

We may restrict uploads or access, remove content and block or terminate account access where there are reasonable indications of a terms violation, fraud, risk to security or people, abusive use capable of harming the service or others, or a legal obligation. Blocking an account revokes its sessions and prevents further uploads and access to its albums, including guest access. Restrictions may be precautionary during an investigation and do not themselves establish someone’s responsibility.

Urgent restrictions may take effect without prior notice to contain a risk or comply with a requirement. In non-urgent situations, where feasible, we will seek to notify the responsible person and allow clarification or correction before termination. Blocking decisions are logged and can be reviewed through support. We consider severity, repetition and context, subject to statutory information-preservation and reporting duties.

For confirmed abuse attributable to the account holder, termination for violating these terms does not entitle the holder to a discretionary service refund. This does not override withdrawal rights, mandatory refunds, case-specific assessment or other rights under Brazil’s Consumer Protection Code and applicable law.

To report content or request a review, contact oi@josepholiveira.dev and, where possible, identify the album, file and reason. Do not resend intimate images, illegal material or unnecessary personal data. Reports will be assessed for appropriate action; not every restriction under these terms requires a court order. Account deletion and lawful retention follow section 8 and the privacy policy.

Operations use infrastructure, storage, database, email and payment providers, including Vercel, Cloudflare, Neon, Resend and ValidaPay. The privacy policy explains data sharing for each function. These services, internet connections and participants’ devices may experience interruptions or limitations affecting uploads, viewing, downloads or payment confirmation.

We do not guarantee uninterrupted operation, compatibility with every device or browser, or the absence of failures. We maintain the service and take reasonable measures to prevent, diagnose and reduce interruptions. Creating a charge or sending a file does not guarantee completion: check the confirmation shown by the app.

Using providers does not transfer to consumers risks that the law assigns to the service provider. Failures are assessed according to their cause and applicable law, including Brazil’s Consumer Protection Code and LGPD. Statutory security, support and remedy duties remain where applicable; this section does not grant blanket immunity for contracted infrastructure failures.

Suas Memórias is a temporary album for celebrations. Keep important photos and videos on your device and download the album before the stated deadline, checking the saved files. Deletion after the contracted period or at the user’s request is permanent. The service does not guarantee recovery of deleted files or replace a permanent backup.

Users must protect their accounts and codes, respect the rights of people shown in memories and share invitations only with intended recipients. Copies downloaded, republished or forwarded by participants are outside the app’s technical control. We do not claim authorship, ownership or approval of user content; we will take legally required measures when violations are identified.

We do not assume liability for losses caused exclusively by user conduct or third parties unrelated to delivering the service where the absence of a failure attributable to Suas Memórias is established and applicable law permits that exclusion. Damages are assessed according to the facts, causation and applicable legal rules, without shifting the burden of proof against the consumer.

Nothing in these terms excludes liability that cannot lawfully be excluded, limits mandatory refund or compensation rights, or permits failure to meet data-protection and security duties. Using external providers or accepting these terms does not waive rights under Brazilian law.

Contact oi@josepholiveira.dev for questions, complaints, content reports, refunds and data requests. Support uses this address; noreply@suasmemorias.com.br is only for automated notifications.

Changes to these terms will have a new version and publication date. Completed purchase conditions and statutory rights will be preserved. Brazilian law, including the Consumer Protection Code and LGPD, applies without limiting access to the legally competent consumer forum.

Referrals apply only to new accounts created after opening the link. The browser remembers the first referral for up to 30 days and attaches it when the account is created. Existing accounts cannot be referred, and later links cannot replace an attached referral.

Only Complete-plan purchases paid by Pix or card count, including repeat purchases by the same person. Essential-plan purchases, earlier purchases, free albums, refunds, disputes and self-referrals do not count.

Each Complete-plan purchase has a 7-day validation hold starting at payment confirmation. Every 5 validated purchases of that plan earn a credit for one Complete album.

The credit belongs to your account and cannot be withdrawn, sold or transferred. It can be used once, including for a client's album. Normal plan limits and album availability periods apply.

A later reversal may cancel an unused credit. If already used, the balance enters review without automatically deleting the album. Contact support with questions. The validation hold does not limit statutory refund rights.

Credits have no automatic expiry in the current program. They remain usable while the account is active, subject to the validation and reversal rules above. Purchases count only for your direct referrals; there are no rewards for subsequent referral levels. Sandbox transactions never earn production credits. If the program changes, already-earned valid credits retain their promised conditions. Suspected abuse is subject to the review and support procedures in these terms.